The Bengaluru-Mumbai divide got stronger for India’s tech ecosystem

Last year, I met a tech investor in Bengaluru over coffee. This was the time Reliance JioMart — then known as ‘new commerce’ — was expected to roll out by Diwali. ‘So, what’s Reliance Jio’s ecommerce venture all about?’ this venture capitalist (VC) asked me? Many others in the tech fraternity were talking about Jio and what it was possibly putting together on the kirana front, touted as being the foundation for its ecommerce ambitions in a market where Amazon and Flipkart have been dominant players.

By early 2019, the company had two products — the Jio PoS (point of sales) terminal and MyJio app — that had been distributed to shop-owners to build an ecosystem. My coffee-sipping VC made a remark, which stayed with me: ‘Bombay is getting ahead of Bangalore,’ adding that Bengaluru founders and companies were unaware of what was going on in Mumbai. ‘They live in a bubble and aren’t able to fathom what’s going to hit them,’ he had said. On a broader level, he also mentioned how the frothy valuations of Indian startups are mostly never understood in Mumbai’s financial circles.

A year down the line, a lot of what was going on in Mumbai has come to the fore, when in April, in the thick of the Covid-19 outbreak, Facebook announced its investment of $5.7 billion for 9.99% stake in Reliance Jio Platforms. That was just the start of the rush of capital coming into Jio Platforms, culminating with Google’s $4.5 billion infusion earlier this week.

Jio Platforms is a subsidiary of Reliance Industries, which owns the telecom operator Jio and other digital businesses of the Indian conglomerate. In a span of about three months, Jio Platforms mopped up $20.4 billion — almost the valuation of Flipkart when it was acquired by Walmart two years ago and the combined value of Zomato, Swiggy, BYJU’s and Freshworks. Not surprisingly then, most Bengaluru VCs, and even founders, are shocked at how Jio successfully raised this gargantuan financing without them getting a whiff of what technology the conglomerate has actually built.

For what it’s worth, Jio isn’t the typical consumer internet company, which gets valued on vanity metrics like gross merchandise value (GMV), daily active users (DAUs) and monthly active users (MAUs). But it is the biggest telco-tech company in suburban Mumbai with no connection to Koramangla.

What stands out is how, till a few months ago, Jio was hailed by the tech community as a great pipeline offering cheap data reaching the deepest parts of India. But the local entrepreneurial ecosystem wasn’t sure if Mukesh Ambani’s efforts around Jio would translate into building digital products with the same finesse.

Many startup and VC folks were heard applauding how Jio was sheer ‘execution-propelling internet connectivity to Bharat’. On many occasions, I would ask these same people what they thought would happen if Jio started using the same pipe to push its own services and products – something that all telcos have tried, but most have failed. No one gave me a clear reply. And I suspect that’s because none knew — or knew very little — about what the Mumbai company was up to.

Many have said how Facebook, Google and a dozen financial investors have lined up for Jio Platforms to possibly move to the right side of Indian regulations and policies. Globally, big tech has been at loggerheads with antitrust regulators, governments and various agencies. Amazon, Facebook, Google and Apple are all facing regulatory and government scrutiny of some kind. So why would they not want to be in a safer zone in India? This, to many watching the events unfold, is a small price to pay.

While this may be true, who stopped Bengaluru startups from not making their policy pitches better? Why were they siloed away from business realities, other than making some noise about capital-dumping by foreign competitors and protectionism a few years ago?

Also, on the question of execution, remember, the same Jio was praised repeatedly for laying the foundation for many tech startups to flourish beyond India’s metros. To dismiss Jio’s newly formed collective and say that Google and Facebook invested in Ambani to win a policy battle is far too simplistic.

Wall Street and Silicon Valley came together, bridging the gap between New York and San Francisco, because the bankers smelt a gold rush in technology upstarts and their impending initial public offerings (IPOs). If Indian tech startups had been able to build a bunch of super-scaled businesses that could go public, it may have averted the concentration of power in a legacy company that’s likely to bring in massive returns to 14 of its investors.

Taking stock-Through the journalist’s lens.

It’s been overwhelming, exhausting and consuming in equal proportions to cover the tech startup ecosystem in India over the past two years. I’ll take the liberty of assuming, a majority of you reading this blog post would be familiar with the frenetic and never-seen-before pace of activity that took place among startups, investors and everyone else involved in this current boom cycle.

As a journalist I may not have gone through the pressures of running a business or of taking investment decisions in a period which was fraught with wild exuberance. But, as someone covering this space and having an inside track, I felt the heat of keeping up with the pace at which things were evolving. This period also got the focus of many publications- offline and online- onto this sector bringing about competition among journalists on who gets what first. I’d first written about the media euphoria and boosterish coverage in January 2015, but the headiness only got amplified post that.

This year though has started on an extremely sombre note and one that made me write this post. I know it’s a little late in coming but it’s here!

Things have perceptibly and very evidently changed over the past five-six months. The media has been writing about that , too, in equal doses as when the times were exceptionally good. 

But beyond the skittishness there’s a big shift that’s happening. IMO, the most important change from the peak of the go go times to the situation that we are in today has been the way entrepreneurs talk to me now. Some of them are in the midst of their toughest test, trying to wade through a period which they never saw coming. Many of them may not be able to survive this phase but they would have learnt a huge lesson and will hopefully comeback with an ever better business which will be far more efficient and sail through the storm. I can already see acceptance among the smart founders. Some of them are admitting that they got carried away. 

They are taking the right strides in the right direction, after having gone astray, they say. I don’t want to point to who was responsible for these egregious mistakes. Bill Gurley’s post from a few days back encapsulates very elaborately on that topic.

I can only tell you from knowing about the goings-on in the ecosystem that some of the founders are in this not-so-envious place where they are shuttering operations, laying off employees and have literally hit the brick wall, because they had no one to guide them on what was the right way to steer a business. They were only guided to grow and grow faster. This applies to not all founders, though. I hope as I write this post, they are surrounded by people who can tell them that even if their chips are down, no one is judging their calibre to bounce back successfully.

In the meantime, as a journalist I want to tell  founders, investors & all and sundry, that I don’t derive pleasure in writing about the bad times. But just the way we covered the euphoria, we are in the business of disseminating news which is not as good, too.

Being transparent serves us all good especially now. Just the other day I was with a founder who told me unabashedly how difficult it was to raise money and that it took him over eight months to do so. Like Gurley said in his post, don’t bother too much about the wrong things– image/ego/perceptions. Ultimately, all of this is not what gets you success, it will be what you make of your company.

Good luck, everyone. And let’s all be honest.

Media’s new found euphoria around startups, justified?

I’ve been discussing this with fellow journalists, entrepreneurs and some of my VC friends over the past year– how the mainstream media has discovered startups and lapped up every little thing that they do as front page news. They have good reason to do that- after all gobs of investor money has gone into consumer internet companies, how do you ignore the gold rush? I really can’t be griping about this considering I’ve written so many of those stories myself, but now is the time to start asking some tough questions to these same startups.

Over the past few months, I’ve noticed the bigger and well-funded startups have been feeding journalists only things that they want to and gotten away with more favourable pieces than critical ones.

I started reporting on this space (consumer tech) sometime in 2010-11, I remember fund raise stories involving Myntra, Flipkart and others would go at best as a single column. I’d explain to people that these folks will become billion-dollar companies sooner than what we think they will. And it did not take long for that to happen. However, the fun was in pushing for those stories then and not now.

I’d think what’s happening now is that entrepreneurs— big and small–have realised that startups are getting phenomenal space in media and they are smart  to take advantage of this boosterish phase.

It’s still great to celebrate that budding startup,  break that big scoop on a billion dollar fund raise, but I hope this year we also see a few breakthrough and hard hitting pieces on this new breed of companies. I realise a lot of reporters want to do these kind of stories but then the pressure of a newsroom is not easy to deal with, what if you miss that big fund raise news? There’s increasing competition with so many publications starting to cover this sector but then somewhere we as journalists need to put things into perspective.  I face this dilemma everyday..

People in the ecosystem tell me the honeymoon period will end once the funding bubble bursts but I say why wait for that to happen?

Let me know what you think…happy new year everyone!